FAQs
Technology
MiraFace's products have undergone extensive safety testing during the development process and prior to official launch, and have been proven safe by several professional institutions and professionals.
However, we still strongly remind users not to look directly at the light emitted from the beauty device for a long period of time. Meanwhile, for EMS function, everyone's skin tolerance level is different, please adjust the intensity level according to the actual feeling to avoid excessive skin irritation.
Compared to traditional light beauty devices, MiraWave, the unique light therapy of MiraFace is more concentrated, with 10x stronger penetration ability allowing the light to enter the skin more precisely and deeply for better treatment results.
MiraFace is a highly adaptable lifestyle beauty device for anyone over the age of 16, of any gender, and of any skin type.
As long as you do not have a serious skin condition and have a desire to become beautiful, you are the perfect target user for MiraFace.
If you suffer from a serious skin condition, please do not use MiraFace products as a medical device to treat your condition and follow your doctor's instructions.
How to use
Areas of the face such as around the eyes, laugh lines and jawline are the best areas to be treated with MiraFace.
Of course, you can also use it on your body in areas such as scars, stretch marks, etc. for the desired results as well.
We highly recommend that you use MiraFace once in the morning and once in the evening for 5 minutes each time. Incorporate MiraFace into your skincare routine and after 30 days you will get great unexpected results.
However, if this is your first time using a beauty device, we recommend you start using it once a day to give your skin a better adaptation cycle.
The best results can be achieved by using MiraFace when your face is moisturized. We highly recommend using MiraFace after cleansing your face and applying a toner, or while applying a mask.
So the conclusion is that we strongly recommend that you use MiraFace in conjunction with your daily skincare routine, and it's absolutely fine to use it with a dry face, it just won't give you the best results.
It is important to clean the device both before and after use. You can use wipes with alcohol, or a clean damp cloth to clean the device.
However, since the device is waterproof only at the head, do not rinse the device with water or immerse it in water.
The MiraFace is a standard type-c connector, you can charge the device with the charging cable we included in the package, or you can use your other type-c charging cable.
Usually it can be fully charged in 1-1.5 hours, and it can be used for 2 weeks with a full charge.
Shipping
If you are in the US, the general shipping time is within 5 business days. If you are in other countries, usually it will be within 2 weeks. If you still haven't received the product more than 21 days after placing the order, please email our after-sale email: info@miraface.co.
We will send you a tracking number to your email once your package has been shipped.
Warranty
We offer a 90-day money-back return guarantee and a 1-year warranty on all MiraFace beauty devices.
Our after-sales email is info@miraface.co. We will respond to any after-sales or product use related emails within 24 hours.